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Our most frequent journeys are charged at a fixed rate - please see our Passenger Fare List for prices. 

Any journey not on the standard fare list will be charged at 20p per mile subject to a minimum fare of £2.00.

Please download our Community Car Leaflet for your information.

Community Car Scheme

A Community Car Scheme is simply an organised non-profit form of car sharing. It provides transport for people in the town who would otherwise be unable to make essential journeys (Doctors and Hospital appointments, for example).


Volunteer drivers use their own cars and are paid an agreed rate to cover their running costs, as permitted by the Public Passenger Vehicles Act 1981. A small fare is payable by the passenger, which covers approximately half the costs of the scheme; the other half being made up by Dereham Town Council and Breckland Council.

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How to Book a Journey

Contact our co-ordinator on 07827 972163. The phone line is open on Mondays, Tuesdays and Thursdays between 9am - 1pm.

Volunteering for the Scheme

Hundreds of people in Dereham rely on our scheme to help them make essential journeys. We have a fantastic and hard-working group of volunteers, however due to the high volume of journey requests, we are always on the lookout for more drivers to join the team. If you are interested in joining us, please contact us on 01362 693821 or for an application pack or for further information.

Frequently Asked Questions

Am I eligible to use the scheme?

If you live within the Dereham boundary, and are unable to make your essential journey by either private or public transport, then you are welcome to contact our co-ordinator to see if we can help. 

What is an essential journey?


The following appointments are classed as essential:

  • Hospital

  • Doctor's Surgery/Health Centre

  • Dentist

  • Optician

  • Chiropodist


If you are unsure whether your request is classed as essential, please contact us to find out. 

How much will it cost me?

How to Cancel a Journey

Please telephone if you need to cancel a journey (even if this is on the day). If you know in advance, please contact the Booking Line (see above for the number and open hours). If you are cancelling at short notice and the Booking Line is closed, please telephone Dereham Town Council on 01362 693821 and leave a message. This will help our volunteer drivers and free up availability for other users.

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